1 ) Answer to case " Sveriges Handelsbanken"

Zero t e b u o k: Cre for e deb: 5. Org Control 2012-05-08 10: forty-five

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2012-05-08 23: 31

1 . Using the 7S-model, identify what are the elements and the linkages in Svenska Handelsbanken. Which one with the 7 elements is vital? Give arguments for each of your points, and not mere conclusions. 7 S model consists of several elements which can be Strategy, Framework, System, Distributed Value, Style, Staff, Expertise. Applying 7S model to Handelsbanken: Strategy: cost-efficiency => " low cost" competition. doing secure investment, steering clear of speculation. (risk control) worldwide expansion. identify with custom-made service/products, concentrating on for those " picky" consumer concerning about quality of service. work with " network effect" intended for marketing. (use word of mouth to promote their products). focus on small / central sized consumers. open twigs close to all those giant corporates. provide monetary support to Nordic businesses who broaden internationally. Structure: Handesbanken can be described as typical decentralized (in term of division/geography) company, which usually consists of a large number of autonomous twigs. Those autonomous branches include large amount of control and responsiblity. flat managing: The only layers between limbs and CEO is a group of 11 regional manager. which means hierarchy of whole firm is very flat. (add CFO or something more important.... ) System: there is no top-down goal setting and annual budgeting. branches contend with each other in term of RoE => league table

HRM program => motivation system, worker holdings (Trust company). (put into System or Staff or Discuss Value,????? ) Risk control bottom-up product development process. expense management system (both committee and branch manager),???? Shared Benefit: (culture) key: customer-oriented. (need better wording and terminology?? ) lifestyle of thrift. senor of ownership => from staff level to branch level.

people identification innovation??? developing people (?? ) Independent (structure...

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