Chapter 6 Progressive offers the unforeseen – Modern Insurance

Circumstance description

It's a steamy Sunday in Houston, a day thus piping hot that one could gladly consider diving in a vat of Texas chili for alleviation. But soup is a messy business, so instead, 1 / 2 the population has taken refuge in their air-conditioned cars, choking Houston's freeways as a result. Intended for Kristen Botello, all those vehicles mean just one single thing: lots of accidents. She actually is not rooting for accidents. But your woman knows by experience that accidents happen. And when they do, she would like to be on the scene quickly – ahead of the police appear, before a wrecker tows away basically. Why every one of the urgency? Mainly because Botello, twenty-eight, settles statements for Progressive Corporation, an auto-insurance maverick that has created a prosperous, fast-growing company around speed, support, and software program. Around lunchtime, Botello's two-way radio crackles with a concept. " Kristen, we've got a scene, ” says the regulateur. She minds for the freeway within a Ford Explorer with the packaging " Progressive” emblazoned in both sides. Mishaps are like insider secrets, she says. And like any good detective, Botello doesn't desire the field disturbed. At times she is found so quickly that all the clues remain in place: veer marks, witnesses, cars regenerating in post-collision chaos. Botello inspects the vehicles, assesses the damage, will her analysis, whips away her laptop computer, downloads a claim data file, and reductions a check at that moment. Case shut. 1

A support to business strategy

Accelerating Insurance Inc. figures top among the four autoinsurance companies inside the U. T. and represents the nation's


Putting the puzzle together

Part III

greatest writer of personal passenger automobile insurance through self-employed agents. Accelerating is also the top writer of motorcycle insurance inside the U. T. In business as 1937, the corporation provides every drivers with competitive prices and twenty four h, real time, and on the web services. The organization sells usana products (automobile, motorcycle, recreation motor vehicle, commercial motor vehicle, personal boat, boat, and all-terrain vehicle) over the telephone, online, and through more than 30, 500 independent agents2 nationwide. Today, the company features nearly nineteen, 490 workers in more than 350 office buildings serving regarding 8 mil customers. Progressive's culture is one of high energy, continuous creativity, and dynamic growth. The corporate web site ( com) presents some of the elements that make Accelerating a unique spot to work: �

Business everyday dress: Progressive's philosophy is always to allow individuals to dress in a mode consistent with their particular personal likes, but which usually also reveals a nice appearance to customers and other contacts; � Art collection: To promote creative thinking, every large Intensifying offices characteristic works by Progressive's modern art collection, regarded as one of the best in the country; � Safety and wellness: The majority of major Modern locations feature a collegial campus setting and atmosphere, which include cafeterias, Progressive-operated fitness centers and primary care services; � Advancement: Progressive prides itself about being the technological leader in the auto-insurance industry. The business has implemented a wide variety of technologies and has brought a great deal of acknowledgement surrounding its efforts. From its beginnings in 1937, Modern valued advancement. It launched the industry's first drive-in claims workplace. In 1956, Progressive's Secure Driver Plan lowered rates for low-risk drivers, establishing an industry coverage standard. Recently, the Immediate Response claims service was launched and became the first and later 24 l, in-person promises service that serves buyers when and where they need it the majority of – at the accident landscape. To complement instant Response software, the Immediate Response Vehicle (IRV) was then introduced. The IRV is actually a

Chapter 6

Progressive provides the unexpected – Progressive Insurance



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